Orders and Returns

1. Eligibility for Returns

• Items must be returned within 7 days from the date of delivery.
• Items must be in their original condition, unused, and in their original packaging.
• Proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

• Custom or personalized products
• Perishable goods
• Items marked as final sale or non-returnable

3. Initiating a Return

To initiate a return, please follow these steps:

• 1. Contact our customer support team at Sudip@cenit.in or 91-9899013070 within 7 days of receiving your order. Provide your order number, a description of the item you wish to return, and the reason for the return.
• 2. Our customer support team will provide you with a return authorization number and instructions on how to return the item.

4. Shipping Costs for Returns

• Customers are responsible for the shipping costs associated with returning items unless the return is due to a defect, damage, or an error on our part.
• We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Processing Returns and Refunds

• Once we receive your returned item and inspect it to ensure it meets the eligibility criteria, we will process your refund.
• Refunds will be issued to the original payment method within [7-10] business days of receiving the returned item.
• You will receive a confirmation email once your refund has been processed.

6. Exchanges

• If you wish to exchange an item for a different size, color, or model, please initiate a return for the original item and place a new order for the desired item.
• Exchanges are subject to product availability.

7. Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer support team at Sudip@cenit.in or 91-9899013070 within 7 days of receiving your order. Provide your order number and a description of the issue, along with any photos of the damage or defect.
• We will arrange for a replacement or refund, including shipping costs, for damaged or defective items.

8. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at: Cenit Globex

• Email: Sudip@cenit.in
• Phone: 91-9899013070
• Address: B - 105, 1st Floor, Urbtech Trade Centre, Sector 132, Noida - 201304